Transforming a Professional Services Firm’s Business Model

Challenge

A mid-sized professional services company in Singapore was experiencing declining margins and uncertain growth prospects. Their leadership suspected underlying inefficiencies in service delivery and misalignment with changing client expectations but lacked a clear roadmap for improvement.

Approach

Oltre Consulting initiated a thorough review of the firm’s business model using a combination of stakeholder interviews, operational data analysis and customer feedback. Employing structured frameworks such as the Business Model Canvas and SWOT, we mapped strengths and weaknesses across service lines, cost structures, and client touchpoints. Together with the client’s leadership team, we prioritised enhancement opportunities, focusing first on high-impact inefficiencies and untapped market segments.

Execution

We worked collaboratively to implement process improvements in project management and service customisation, introduced new technology solutions to improve resource allocation, and developed targeted performance metrics to monitor profitability and client satisfaction. Regular progress reviews ensured goals were met and lessons quickly applied.

Outcome

The firm achieved a 12% improvement in profit margins within ten months and grew its client base across new industry sectors. Enhanced operational agility allowed the company to respond more effectively to market shifts, boosting long-term confidence and positioning the team for continued expansion.